Case Management


It’s not unusual for someone pursuing treatment for behavioral health concerns to have several different professionals working with them in various areas. Doctors, therapists, legal counselors, social workers, sober companions, life coaches, or aides are all common, particularly for individuals with complex personal backgrounds or clinical histories. While these teams of specialists are important to ensure that an array of therapeutic, medical, or social needs are met, communication between each area is not always smooth. A lack of effective care coordination can create challenges and barriers to successful treatment and can also simply be confusing for everyone involved. If you are in this situation — whether you are in treatment or a family member or caregiver — and you are looking for a solution, O’Connor Professional Group’s Case Management and Care Coordination Services can help.

OPG provides nationwide case management services via a network of expert, certified case managers available on an in-person and remote basis. We provide behavioral health case management, addiction case management, and other services for individuals with a variety of concerns and needs. We encourage you to contact us to schedule a consultation to learn more and to find out how we can help seamlessly coordinate your care or the care of a loved one. 

What Is a Case Manager? 

You might think of case managers as the hub of a care team “wheel,” and the other providers, specialists or assistants as the spokes. A case manager serves as the organizer and central point of contact for all involved. Communication between the disparate spokes of the wheel revolves around and passes through the case manager, who keeps the details in one place for future reference. This way, critical information is never left out or forgotten when making decisions about a client’s care — the case manager ensures that all members of the care team are on the same page and moving in the same direction.

Case managers work in many different settings, including hospitals, addiction recovery organizations, government agencies, and nonprofits, typically within medical or social services fields. Many of them are interdisciplinary, helping their clients manage complex health concerns like addiction, mental health disorders, or chronic physical illnesses along with difficult home or legal lives. If you choose to work with a case manager, their role will be to efficiently collect and track the relevant information from all parties involved in your medical, legal, or social care as well as from personal stakeholders like family members, employers, trustees, or assistants. Your case manager will keep everyone apprised of new developments and allow each person to make fully informed judgments and decisions.

Is a Case Manager Right for Me?

Case management services are ideal for individuals who need medical care, behavioral healthcare, legal or social services, and/or individuals who will need to coordinate between providers or relevant professionals. This is frequently the case among individuals with drug or alcohol use disorders, other addictions, or behavioral health concerns. These issues require medical attention, but may also be accompanied by legal, financial, or social problems. Instances like these involve several different types of professionals who are highly specialized to address one area of an individual’s situation. Since it is challenging to ensure that everyone involved in a particular case is in touch with one another and working toward the same goal, a case manager takes on the role of care coordination to make the entire process easier and more streamlined.

While case management is particularly helpful for complex cases, you don’t need to have a complicated background to benefit from working with a case manager. Many people choose case management services because they cannot dedicate the time necessary for organizing their own or their loved one’s care. Others find that case managers can play a vital role in navigating confusing medical or legal systems, particularly if there are cultural or language barriers involved. Case managers understand the ins and outs of their fields and will be able to guide you through the process of getting the care or assistance that you need. Overseeing a treatment plan and coordinating care can quickly become overwhelming for an individual or a family member who has other responsibilities and no experience with the systems involved. If you are in this situation and need assistance, working with a case manager will provide the relief you are seeking. 

The best way to find out if case management will help you or your family is to reach out to OPG and talk to our staff. We provide in-person and remote consultations nationwide so we can learn more about your situation and recommend the service or services that will be best suited to your needs. Case management for drug or alcohol abuse, substance use disorders, and other behavioral health concerns is just one of the ways we can help you get your life back on track. When you work with OPG, you will gain an experienced team of seamlessly coordinated professionals who are dedicated to your needs and your well-being.


Case Management at OPG

If you or your loved one is struggling with a substance use disorder, mental health disorder, or other behavioral health concern, and you are interested in working with a case manager, the team at OPG can help. Our case managers specialize in coordinating care for people in addiction recovery treatment, mental health therapy, eating disorder rehabilitation, and more. We are accustomed to working with healthcare professionals including therapists, psychiatrists, Dialectical Behavioral Therapy (DBT) coaches, therapy group leaders, nutritionists, physicians, and with other professionals such as lawyers, social workers, family members, and more. Our services can be offered in person or remotely and can be used as monitoring tools for advisors, trustees and employers.

To learn more about OPG’s addiction or behavioral health case management services and what we can do for you, contact us to schedule a consultation. Below please find a description of several of our possible services; feel free to inquire about any of these in particular, or simply talk to us about your needs and let us make our best recommendations.

For clients who do not yet have a comprehensive treatment team, we can assist in finding local providers in relevant clinical professions (e.g., specialized therapist, psychiatrist, nutritionist, addiction counselor).

  • We provide individually assigned case managers who guide you through regular in-person or remote meetings, as well as keep in frequent phone contact.
  • We can connect you to appropriate community-based resources that cover holistic needs (e.g., social, recreational, housing, educational, clinical, vocational, self-help, medical/health), including finding housing and providing move-in support.
  • We will create a complete case management plan with short- and long-term goals, and include tracking of your progress.
  • We implement drug testing, alcohol monitoring, and other monitoring services when necessary.
  • We develop a therapeutic or behavior contract with specific consequences for noncompliance and ongoing monitoring of contract.
  • We help identify appropriate local clinical groups or self-help meetings.
  • We facilitate meetings with professionals for long-term planning needs (e.g., special needs financial planners, guardianship attorneys).
  • We provide weekly updates to the treatment team, family members, advisors, or employers, as well as coordinate regular treatment team meetings.
  • We handle interfacing with insurance companies or other funding sources.
  • We compile and track medical records from past inpatient and outpatient providers.
  • We offer crisis management and after-hours support.

Contact O’Connor Professional Group

If you or your loved one might need any of our case management or other services, please don’t hesitate to reach out and schedule a consultation. We are here to provide the assistance you need for seamless treatment and care so that you can focus on your healing. When you can put all your effort into overcoming or managing your behavioral health concerns, you can achieve sustainable recovery and a successful, fulfilling life. Call us today at 617-910-3940 to get started.


Additional Articles

  1. 7 Reasons to Use a Case Manager
  2. Making Treatment Manageable: A Case Manager’s Role